problems deleting account

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  chinomagazine · Member · Aug 3, 2017 at 3:57 pm

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  dear WordPress. I would like to delete my account. When I try to do this I am told to deactivate active subscriptions via ‘manage purchases’. However, I don’t have any. I did purchase a template but that was one time payment and I am not provided with the option to cancel this in order to enable me to delete my account. Many thanks for your help. Alan

  The blog I need help with is: (visible only to logged in users)

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  kaitwaters · Member · Aug 3, 2017 at 4:07 pm

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  Hi Alan,

  Only Staff can remove Premium themes from your account. I’ve tagged this post “modlook” so that they are notified to assist. They’ll update you when they get to your post.

  You can find more info about deleting a site with upgrades here: https://en.support.wordpress.com/delete-site/#deleting%C2%A0a-site-with-upgrades

  Hope this helps!

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  chinomagazine · Member · Aug 3, 2017 at 4:16 pm

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  Hi Kait,

  Many thanks for your prompt reply and for alerting the Support team, this really does help.
  In the meantime, I will await their assistance,

  Cheers
  Alan

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  gemmacevans · Member · Aug 3, 2017 at 4:25 pm

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  Hi Alan,

  I’ve removed the premium theme from your site so you should be able to delete it now.

  Please let me know if you run into any problems.

  Thanks!

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  chinomagazine · Member · Aug 4, 2017 at 6:20 am

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  Hi Gemma,

  It’s all good now. Many thanks for your assistance.
  Alan

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  gemmacevans · Member · Aug 4, 2017 at 8:47 am

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  Hi Alan,

  Glad that worked and you’re welcome!