problems getting to my account to change auto-renew credit card payment

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  suebusch · Member · Dec 28, 2019 at 4:45 pm

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  I co-manage my account with another administrator, who manages it – I just pay for it! Problem is – she still receives the bill, automatically renewed/ paid with my credit card. I changed the card but still am not receiving the receipt.

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  fstat · Staff · Dec 30, 2019 at 11:07 am

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  Hi there,

  This is happening because the domain registration is still under their account. They have to transfer it to your account by following these instructions:

  https://en.support.wordpress.com/move-domain/transfer-a-domain-to-another-wordpress-com-account/