Problems posting comments

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  juneauxena · Member · Nov 8, 2011 at 10:56 pm

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  Several long-time subscribers are experiencing problems posting comments. They discovered they can log in via Twitter but not using their blog usernames and passwords. Did something happen to the log in system? Are others having this problem? I can send screen caps of what they are seeing. Thanks!
  Blog url: http://onthemeaningofadamlambert.wordpress.com/

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  staff-blorbo · Staff · Nov 9, 2011 at 9:34 pm

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  As long as they’re logged in to WordPress.com, or click the WordPress.com tab to login via the comments form, it should work.

  Can they log in to the main WordPress.com site?

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  juneauxena · Member · Nov 10, 2011 at 4:34 am

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  These members are logged in and when they try to post comments, the comment doesn’t appear. We’ve also had problems with comments not appearing where one would expect.

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  staff-blorbo · Staff · Nov 10, 2011 at 9:26 pm

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  Have you checked your Comment moderation or spam section after they submit their comments?

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  juneauxena · Member · Nov 11, 2011 at 3:57 am

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  Thanks for the suggestion. Indeed, I found a bunch of comments stuck in the spam section. Several specific members’ comments seem to be treated as spam more often. Is there anything I can do to make sure their comments don’t go into the spam filter?

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  staff-blorbo · Staff · Nov 11, 2011 at 11:03 pm

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  The spam filter is based on a learning engine that adapts to spam tactics, so as long as you continue to mark them as “Not Spam,” the system will adjust.