Problems reconnecting from BlueHost

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  southernhomebuy · Member · Oct 29, 2021 at 3:52 pm

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  Hello,
  I started the website through BlueHost + WordPress. I didn’t like what I had done, so I downloaded a reset plugin. After running the reset, I was not able to log in to wordpress. It said my email username didn’t exist.

  WP.com: Unknown
  Jetpack: Yes
  Correct account: Unknown

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  enile8 · Member · Oct 29, 2021 at 3:56 pm

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  Hi,

  Sorry to hear about your site.

  Your site is using the open source WordPress.org software. You can find more information here about the differences between WordPress.org software and WordPress.com:
  https://wordpress.com/support/com-vs-org/

  As, your website is hosted on BlueHost and not on WordPress.com, we are not able to access your files or data. https://wordpress.org/support/ is a great resource for sites using the open source WordPress.org software, where you can find support for.

  Try contacting your hosting provider for support. They may be able to help you.

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  kokkieh · Staff · Oct 30, 2021 at 7:43 am

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  Hi there,

  Contacting Bluehost will be best in this case – they’ll be able to help you reset your login credentials for your admin account, or recreate the admin account if that plugin wiped it out completely.