Problems renewing domain mapping

  • Unknown's avatar
    aexgastronomia · Member ·

    Good morning, we have a problem with the renewal of the Domain Mapping. The following error message is displayed:

    ‘Another user was using this domain recently and it still can not be assigned. Please try again later or contact the help team.’

    The payment of the previous Domain Mapping was done by one of the users and this renewal and the following ones we want to do. Both users have the role of administrator.

    How can we solve it?

    Sorry for the English is a translation of Google Translate.

    === ORIGINAL EN ESPAÑOL ===
    Buenos días, tenemos un problema con la renovación del Domain Mapping. Sale el siguiente mensaje de error:

    ‘Otro usuario utilizaba este dominio hace poco y todavía no se puede asignar. Vuelve a intentarlo más tarde o ponte en contacto con el equipo de ayuda.’

    El pago del Domain Mapping anterior lo hizo uno de los usuarios y esta renovación y las siguientes la queremos hacer nosotros. Ambos usuarios tenemos el rol de administrador.

    ¿Cómo podemos solucionarlo?

    Disculpen el inglés es una traducción de Google Translate.

    The blog I need help with is: (visible only to logged in users)

  • kokkieh · Staff ·

    Hi there,

    What is the domain, please? If another user already owns a mapping upgrade for the domain, they will need to post in this thread to give me permission to transfer it to your account instead.

    If they recently cancelled the mapping, or let it expire, there is a waiting period before you’ll be able to buy mapping for the same domain. You’ll need to wait about two weeks, and then you should be able to add the mapping upgrade using your account.

  • Unknown's avatar
    aexgastronomia · Member ·

    Hello

    Thank you very much for your reply. Domain Mapping expired on November 8th, I suppose we are in the second case of your response and in a short time we will be able to buy it again. Is it necessary for the user airdroneviewbadajoz to respond in this thread to authorize us?

    Regards, and thank you very much.

    Sorry for the English is a translation of Google Translate.

    === ORIGINAL EN ESPAÑOL ===

    Hola

    Muchas gracias por su respuesta. El Mapeo de Dominio espiró el 8 de noviembre, supongo que estamos en el segundo caso de su respuesta y que en un tiempo breve podremos comprarlo de nuevo. ¿Es necesario que el usuario airdroneviewbadajoz responda en este hilo para autorizarnos?

    Un saludo y muchas gracias.

  • kokkieh · Staff ·

    Hi there,

    If the previous owner can post here and give me permission, I can help you get around the waiting period to re-add the mapping, so that could help speed things up. But I’ll also need to know the domain in order to do this.

  • Unknown's avatar
    aexgastronomia · Member ·

    Hello,

    Thank you very much. The domain is aexgastronomia.es

    Thanks!

  • Unknown's avatar
    airdroneviewbadajoz · Member ·

    Hi, we are de previous owner of the domain mapping aexgastronomia.es.

    We bring all the permission to the user aexgasronomia to use this domain.

    This message is to reduce the waiting period.

    Thanks a lot. Best regards.

  • kokkieh · Staff ·

    @airdroneviewbadajoz thanks for confirming.

    @aexgastronomia I’ve added the mapping upgrade to your account with an expiration date next week. If you renew it on your Purchases page, you will be good for the next year, and will be able to renew it in future.

    https://wordpress.com/me/purchases/

  • Unknown's avatar
    aexgastronomia · Member ·

    Hi, thank you very much. We have already solved the problem in domain mapping.

    Thanks a lot. Best regards

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