Problems signing in to my site

• 

  justaddwords · Member · Feb 10, 2015 at 12:35 am

  • Copy link
  • Add topic to favorites

  I asked to reset my password on jillsonsteby.com and now I can’t sign in. I can type my site url into a new browser window, but I don’t have the ability to sign into my dashboard.
  When I go to wordpress.com website, it has a picture of me in the upper right hand corner and says my username is justaddwords, but I have not sites. I never signed up with that username.
  HELP!

• 

  staff-ozmodiar · Staff · Feb 10, 2015 at 9:20 pm

  • Copy link

  If you cannot remember the login information for a WordPress.com account, your best bet is to try the account recovery process here:

  https://wordpress.com/wp-login.php?action=recovery

  Due to the private nature of information required for account recovery and the public nature of these forums, we cannot help with account recovery here.

• 

  jillsonsteby · Member · Feb 12, 2015 at 3:04 pm

  • Copy link

  Thank you rootjosh! That worked and I’m back in.
  Many thanks!

• 

  staff-ozmodiar · Staff · Feb 12, 2015 at 4:50 pm

  • Copy link

  Great to hear!