Problems to access

  • Unknown's avatar
    calaanto · Member ·

    Hello, for several days I can’t enter my blog because it says I have too many failed attempts and blocks me for hours, 24, 12, 5 and so on. I changed the password and I still have the same problem. For example, if I am lucky and can enter and start writing the system boosts me and tells me that I have many failed attempts…. How will this happen if I was on the platform? Is it an attack? A bug Could help me by fa I have several days like this. Thank you

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    timethief · Member ·

    Contact your web host.
    carlaantonioli.com is hosted by GoDaddy.com, not by wordpress.COM. We cannot help with that here at WordPress.COM. That site is not on our servers. You are posting to the wrong support forum. You need to post to wordpress.ORG support.

    WordPress.COM and WordPress.ORG are completely separate and have different username accounts, logins, support docs and support forums, and many people get confused about the two.

    The wordpress.ORG login link is here https://login.wordpress.org/ If you do not have an account yet then click Create an account https://login.wordpress.org/register/ and if you have lost an account password click Lost password? https://login.wordpress.org/lostpassword/

    This is wordpress.COM support. We provide support only for wordpress.COM hosted sites. Our support docs do not apply to
    (1) local installs of wordpress.ORG software on your own server or
    (2) wordpress.ORG software installs on paid hosting, and we do not provide support for them at wordpress.COM.

    Also, note that we do not provide Jetpack support https://jetpack.com/support/ for sites linked to wordpress.COM accounts with the Jetpack plugin so they display on the My Sites wordpress.com account page.

    Some Jetpack solutions are here http://jetpack.com/support/

    Others are in the Jetpack support forum at WordPress.org
    http://wordpress.org/support/plugin/jetpack

    However, if help cannot be found at either one then they can file a Jetpack support ticket here > http://en.support.wordpress.com/contact/?jetpack=needs-service

    WordPress.COM and WordPress.ORG are completely separate and have different username accounts, logins, features, run different versions of some themes with the same names, and have separate support documentation and separate support forums. Read the differences here http://en.support.wordpress.com/com-vs-org/

    WordPress.org support docs are at https://codex.wordpress.org/Main_Page
    See also https://apps.wordpress.org/support/

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