PROBLEMS TO LOG IN

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  nemmaperuvianbrand · Member · Jun 20, 2023 at 12:12 am

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  No puedo abrir mi cuenta de wordpress. Cuando intento entrar en el link, y pongo el usuario me dice que no existe, sin embargo, estoy en mi cuenta de wordpress pero no en la parte para editar la pagina.

  WP.com: Yes
  Jetpack: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

• 

  staff-totoro · Staff · Jun 20, 2023 at 12:55 am

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  Hi! I can use Google Translate to understand you: https://translate.google.com/

  You said:

  I can’t open my wordpress account. When I try to enter the link, and I put the user, it tells me that it does not exist, however, I am in my wordpress account but not in the part to edit the page.

  Hi there,

  We can’t help directly because we don’t host nemma.pe on our WordPress.com managed hosting. As a result we don’t have the ability to take a closer look at your site.

  Instead your host (banahosting.com) uses the open-source variant of the WordPress platform which functions differently than what we offer here on WordPress.com. Specifically we use a custom login system on WordPress.com (for enhanced security) and because of this our procedures for regaining account access do not work on sites hosted with other providers.

  The good news is that as long as you have access to the server control panel through banahosting.com, it is always possible to regain access to your self-hosted WordPress site. This WordPress.org support article will walk you through it: https://wordpress.org/support/article/resetting-your-password/

  You can ask banahosting.com support for direct assistance in completing the steps in that article; they would be in the best position to help.

  Hope that points you in the right direction!