Problems uploading images & Upgrade Promotion

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  eyepointofview · Member · Nov 3, 2014 at 4:09 am

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  I am having problems uploading my images. For the last two posts, i have upload errors. I have not changed the format I use for uploading (always. jpg, and never videos), so i am not sure why this happening, nor is there an error number for me to check. Second, i was getting message about an upgrade that was free, but I can’t seem to find that any more. Was there some promotion that I missed?

  The blog I need help with is: (visible only to logged in users)

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  jeremeylduvall · Member · Nov 3, 2014 at 4:52 pm

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  Hi there,

  Can you let me know the text that appears in the error message?

  Regarding the promotion, do you remember what upgrade it was for? Since you already have a domain on your account, I’m betting that the promotion was a discount on our Premium bundle. When you already own an upgrade that is part of the bundle (a domain in this case), you can purchase the bundle for $79 instead of the usual $99. You can find a list of the included items here:

  http://store.wordpress.com/premium-upgrades/pro-bundle/

  If you’re interested in upgrading, let me know!

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  eyepointofview · Member · Nov 4, 2014 at 6:06 am

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  Thanx for responding. I tried to recreate the error today, and for some reason, the error did not show. However, to the best of my knowledge, a red box appeared and it simply said “error uploading image”. Could it be that something was happening over the weekend? I have tried uploading the same images, individually and as smaller groups etc. on Friday, SAturday and Sunday. I was not successful, but today, I was able to add the files. What gives?

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  eyepointofview · Member · Nov 4, 2014 at 6:08 am

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  Yes, i am interested in the upgrade.

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  jeremeylduvall · Member · Nov 4, 2014 at 7:05 pm

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  Hi there,

  Please see below:

  I have tried uploading the same images, individually and as smaller groups etc. on Friday, SAturday and Sunday. I was not successful, but today, I was able to add the files. What gives?

  I’m not 100% sure what caused the issue. We received a handful of reports, but I wasn’t able to reproduce this. I believe it is related to images with large file size and connection trouble. If you notice this happening again, please let me know.

  Yes, i am interested in the upgrade.

  Great! I went ahead and added a Premium bundle to your account as a free two-week trial. Please let me know if you want to end up purchasing the upgrade. I’ll be sure you get the discount since you already own the domain!