problems uploading mp3 file
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I have 13gb of space on my blog but have tried several times to upload an mp3 file (size 72mb) and it will not upload successfully. Have used both types of uploaded tools and both fail.
Please help. Thanks
The blog I need help with is: (visible only to logged in users)
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Would you please describe the failure? Where exactly do you run into trouble, and do you see any error messages?
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Hi. no error messages.
I go through the initial process, select the file from my drive and then the uploading begins. In the regular uploader all that happens is the url search bar fills up less than half way in blue (as if something is going on) but never completes the task. I recall this used to happen when I successfully uploaded mp3s and then eventually WordPress just goes to Library and the file is there.
With multifile uploader, it starts, the percentage bar increases but then freezes. earlier it froze on 15%, then on 22%. then it jumps back to 1% and starts to re-upload again, then freezes, then it says ‘crunching’ and then nothing happens – just stays on crunching. I tested an mp3 file that successfully uploaded last week but today it did not upload. I also tested a 6mb file today and it did successfully upload – took me to the Media Library and there it was.
No idea whats going on with this. It can’t be the file size is too big – its only 70mb.
Thanks for your help.
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Hm, ok, it sounds like something in your browser could be blocking the upload process.
First, please make sure that your browser is up to date by visiting http://whatbrowser.org/
If it is not, please try updating your browser or switching to a different browser.
If it is, please do these four things:
1. Try clearing your browser’s cache and cookies: http://en.support.wordpress.com/browser-issues/
2. Make sure that you have third-party cookies enabled: http://en.support.wordpress.com/third-party-cookies/
3. Try with all browser extensions or add-ons temporarily disabled.
4. Try enabling HTTPS: http://en.support.wordpress.com/https/
Please let us know how each step goes for you, and which browser (and version of) you’re using if you’re still having trouble.
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thanks.
have historically used Safari but also have used Firefox and Chrome. Mainly been trying to upload via Safari.
Switched to Firefox following your advice, updated Firefox, and then followed your instructions. Am now attempting the upload again – its on 33% right now :)
Will let you know what happens…
Thanks
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ok, it worked! in Firefox. But when clicking on the file itself that appears on the blog post, it took at least 30 secs for the audio file to appear as playable media. Ironically, in Safari it appeared almost immediately.
So I have to upload in Firefox and playback in Safari for the best results. seems not ideal. but at least it’s working now.
thanks v much!
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Perfect! Now that it’s uploaded, you’ll need to make sure that you embed it following the guide at http://en.support.wordpress.com/audio/
Playback responsiveness will vary on the browser, mostly depending on if they support MP3 natively, or require a plugin (like Flash) to interpret it.
Which version of Safari were you using?
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Hi there, hope you’re well. we spoke a few weeks ago. I’ve run into the same problems as above again and now Firefox is not allowing me to upload my mp3 files. It starts the upload, goes to 22%, then restarts the upload again, reached 22% and then says ‘Crunching’ and then nothing happens. I did a browser update, cleared cache etc… but to no avail.
What do you think?
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tried it as you suggested but it didn’t work. went to crunching and never finished. don’t get it. was working fine but now not?? any other ideas? thanks
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I have sent an email to the address on your account.
When you get it, please reply with the MP3 attached and we’ll continue this via email.
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