Problems Uploading Pictures

• 

  katelynjackson · Member · Apr 15, 2013 at 2:59 am

  • Copy link
  • Add topic to favorites

  I tried to upload a photo today and received the error message “File is empty. Please upload something more substantial.” I’ve tried several different files from different locations and all give me this message. This is a recent problem. My most recent uploads from 4-5 days ago had no problems.

• 

  helper-heroponriki · Member · Apr 15, 2013 at 8:49 pm

  • Copy link

  Hi there!

  Can you verify that you’re using the most recent version of your browser? Here’s a handy site that lists the most recent versions of the most common browsers:
  http://browsehappy.com/

  If you’re not, please update to the most recent version and try again. Let me know if you still have trouble and I’ll be happy to look into this further.

• 

  katelynjackson · Member · Apr 17, 2013 at 3:54 pm

  • Copy link

  Thank you. This fixed the problem though there were other updates that I had to do first. How weird that from one day to the next it can suddenly stop working. I appreciate the help.

• 

  helper-heroponriki · Member · Apr 17, 2013 at 3:58 pm

  • Copy link

  I’m glad that fixed for you! :)

  Cheers!