Problems with access to my website (dashboard)

  • Unknown's avatar
    peterlulof · Member ·

    The e-mail address connected to my website does not longer exist (it was an address used by the person that build my website). How can I change the e-mail address into one of mine and get the access to WordPress back?

  • Unknown's avatar
    elizazh · Member ·

    Hi @peterlulof,

    If you have a Transaction ID or a Activation URL you can use the Account Recovery Form.
    A transaction ID is a unique alphanumeric code generated for your payment. If you purchased an upgrade on the blog in question — via PayPal, credit card, or another method — you can retrieve a transaction ID by logging in to your PayPal account or locating a past WordPress.com receipt sent to your email address.
    When you created your WordPress.com account, we sent an activation link to your email address that you were required to click. If the email you received included a confirmation button instead of a link, you can copy the activation URL by right-clicking on the button and selecting “Copy Link Address” (this text may be vary slightly depending on your browser).

    I will also tag a member of the staff to help you further.

    Have a nice day!

  • staff-zinnia · Staff ·

    Hi peterlulof –

    Please let me know which site is in question here. That will be a big help.

    In general, you need proof of ownership. Otherwise, you can contact the original site builder and ask them to transfer it to your account, or update the email address to your own.

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