Problems with Creativo theme
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Hope I’ve found the correct place to ask..
I’m having a number of problems with my Creativo theme. Featured images do not show on the site – they are there, and show on RSS feeds and link previews. My searchbutton in the header stopped working. My ‘About Me’ page suddenly won’t show, even though there’s nothing apparently wrong with it. The Footer Instagram widget won’t show. It happened from one day to another, as far as I could tell I hadn’t changed anything. It didn’t help to update anything – I’ve tried troubleshooting with Healthcheck plugin. Also, if I tried a different theme while troubleshooting, the problems seemed to vanish (featured images and pages showed). Is there a problem with the Creativo theme at the moment?The blog I need help with is: (visible only to logged in users)
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I’ve tried troubleshooting with Healthcheck plugin
What is the URL of the site?
We provide support only for sites hosted on WordPress.COM servers. You could be posting to the wrong support forum. Know that WordPress.COM and WordPress.ORG are completely separate and you can read the differences here http://en.support.wordpress.com/com-vs-org/
To save time you can type the actual URL of the site you are referring to into http://whoishostingthis.com to determine who hosts the site so you know where to post for support.
If the site is not on WordPress.COM servers contact your web host for hosting issues. For software issues post to the WordPress.ORG support forums.The wordpress.ORG support forum is at http://wordpress.org/support.
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WordPress.org support docs are at https://codex.wordpress.org/Main_Page
See also https://apps.wordpress.org/support/ for app support. -
Thanks for the quick answer! The URL is http://momentumtravels.com.
According to whoishostingthis.com it is hosted by Unified Layer, a name I’ve never heard.. BlueHost seems to be the server?! Sorry, I am very confused. -
That theme does not exist at WordPress.COM. You need to post to https://wordpress.org/support/
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