problems with jetpack and wordpress.com
-
Hi. I am really new to this. I signed up with wordpress.org and set up my site, not knowing any different as no other option was given. In the process I installed a couple of plugins..including jetpack. i did this to allow sharing with social media etc. By doing this it signed me up with wordpress.com. WordPress.com keeps telling me that I don’t have a website and no plugins. Jetpack is not working properly on wordpress.org, as it is not loaded on wordpress.com. I have been back and forward with jetpack for the past few days (they are extremely helpful and great to deal with) but have come up no solutions to the problem. has anyone had this problem?
The blog I need help with is: (visible only to logged in users)
-
This is wordpress.com support. We provide support only for wordpress.COM hosted sites. Our support docs do not apply to
(1) local installs of wordpress.ORG software on your own server or
(2) wordpress.ORG software installs on paid hosting, and we do not provide support for them at wordpress.COM.Also, note that we do not provide Jetpack support https://jetpack.com/support/ for sites linked to wordpress.COM accounts with the Jetpack plugin so they display on the My Sites wordpress.com account page.
Some Jetpack solutions are here http://jetpack.com/support/
Others are in the Jetpack support forum at WordPress.org
http://wordpress.org/support/plugin/jetpackHowever, if help cannot be found at either one then they can file a Jetpack support ticket here > http://en.support.wordpress.com/contact/?jetpack=needs-service
WordPress.COM and WordPress.ORG are completely separate and have different username accounts, logins, features, run different versions of some themes with the same names, and have separate support documentation and separate support forums. Read the differences here http://en.support.wordpress.com/com-vs-org/
As you are referring to a site that is not hosted here, if you don’t have a username account at WordPress.ORG account, then click http://wordpress.org/support/ and register one on the top right-hand corner of the page that opens, https://wordpress.org/support/register.php so you can post to the support forums there.
Resetting your WordPress.ORG password http://codex.wordpress.org/Resetting_Your_Password
WordPress.org support docs are at https://codex.wordpress.org/Main_Page
See also https://apps.wordpress.org/support/
- The topic ‘problems with jetpack and wordpress.com’ is closed to new replies.
WordPress.com Forums 