Problems with Jetpack upgrade

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  amoscassidy · Member · Jan 18, 2017 at 1:40 pm

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  Hi. We have a WordPress site hosted by Hostgator, but we are unable to gain access to be able to upgrade Jetpack from our end and do anything with our website. It also says we are on a free plan, when we’re not. Please help! We don’t know what to do!
  Thanks,
  Amos Cassidy

  The blog I need help with is: (visible only to logged in users)

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  geoffreyshilling · Member · Jan 18, 2017 at 5:51 pm

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  It looks like you are working with a self-hosted WordPress.org site instead of the WordPress.com-hosted version supported here.

  Learn more about the differences between WordPress.com and WordPress.org:
  https://en.support.wordpress.com/com-vs-org/

  I would recommend searching on the WordPress.org support forums for similar issues. If you cannot find anything that works, you can start your own thread.

  There is also a Jetpack-specific support forum:
  https://wordpress.org/support/plugin/jetpack

  The forums are completely separate from each other, so you will need to register an account there if you haven’t done so already.

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  justjennifer · Member · Jan 18, 2017 at 5:57 pm

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  There is also a Support FAQ on the jetpack website: https://jetpack.com/support/

  Since you mentioned that you are unable to gain access to your Hostgator site, you should contact their customer support directly.

  Best wishes