problems with login to my account
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Hi, i´m the creator of the blog https://kundaliniyogaimyogahaus.wordpress.com. I created the blog in 2011 and make use of it for some months. Then i didn´t deploy it for years. Now I want to modify some content, because it is no longer actual and correct. Otherwise I have to cancel the blog and create a new one. I tried to log-in, but it does not work and i don´t know anymore what was the login-email. I thought that was “(email visible only to moderators and staff)”, but it does not work. On the cover page of the blog there are some personnel data which identify me as the owner of the blog. You can use it to contact me, they´re all still valid: phone-nr, email etc. Please let me know, in which way it will be possible to recover my account, thank you! Kind regards, Marco Weismüller
The blog I need help with is: (visible only to logged in users)
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Hi Marco,
To help you gain access to a WordPress.com account, we’ll need one of the following things:
* A transaction ID from a recent paid upgrade to the account. You can see more details about this here:
http://en.support.wordpress.com/transaction-id/
* The WordPress.com account activation link, which we sent to your email address when you first registered with us. If the email you received included a confirmation button, instead of a link, you can copy the activation URL by right-clicking on the button and selecting “Copy Link Address” (this text may slightly vary, depending on your browser).
If you aren’t able to provide an email from the email address with which the blog was registered, a PayPal transaction ID, or the original activation link, I’m afraid we won’t be able to help you recover the account.
We have a strict policy in place to protect our users from third parties who might try to use our support system to gain access to other users’ accounts.
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“If you aren’t able to provide an email from the email address with which the blog was registered, a PayPal transaction ID, or the original activation link, I’m afraid we won’t be able to help you recover the account.”
That´s a problem! A big problem! It´s a free account, so there´s no paypal transaction-code. And I don´t know what´s the correct Email so I´m not able to get an activation-code. I respect your strict protection-policy, but it is clearly recognizable that I´m the owner, because my personnel data are included in the Blog-content! This must be possible to find a individual solution. There are wrong facts available in the internet, it must be possible to amend or delete them. Please provide me any possibility to prove my identity as owner of the blog respectively owner of the personnel data published in the blog.
Kind regards
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Hi –
We aren’t able to grant access to the account unless one of the proof of ownership items is provided.
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