Problems with membership

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  kilovd · Member · Nov 14, 2021 at 3:31 am

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  I accidently cancelled my membership and lost my domain. Can you please help me reverse this mistake? Thanking you in anticipation of your reply.

  WP.com: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to moderators and staff)

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  hughfordb123 · Member · Nov 14, 2021 at 5:36 am

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  Hi there,

  I’ve attached the modlook tag to this topic to get the attention of our Happiness Engineers to assist you as soon as possible! Kindly asking for your patience as someone will be with you momentarily to resolve this!

  Thank you :)

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  staff-doublebassd · Staff · Nov 14, 2021 at 4:17 pm

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  Hi there,

  Are you wanting to recover your Plan along with your domain subscription? Your domain isn’t hosted at WordPress.com, so you’ll need to repurchase a paid plan in order to restore your domain connection.

  I would make sure everything is still good with your domain registration at the domain host, and then you can set up your domain connection and plan by following the steps on our support page:

  https://wordpress.com/support/domains/connect-existing-domain/#steps-to-connect-a-domain

  Hope this helps. Let us know if you have any trouble restoring that connection.

  Thanks!