Problems with MX records

  • Unknown's avatar
    helapingsten · Member ·

    I have recently become admin for pcpj.org. We used to have emails with Zoho but the organization has been inactive for a couple of years and so they were not utilized. I set up a Zoho zccount on my own and verified my ownership of pcpj.org.

    All went pretty well and I could send emails from (email visible only to moderators and staff), but I have problems with the MX records. MX was already set to zoho.com, but when I had created my account at Zoho I was automatically directed to zoho.eu (I live in Sweden). So I deleted the zoho.com MX records that were already there and replaced them with zoho.eu records.

    But when I click MX lookup at mailadmin.zoho.eu it says that the records are still set to zoho.com, and WordPress claims the same. Confusingly, when I test the domain at https://mxtoolbox.com/ it says that it’s set to zoho.eu. And I can’t receive emails. What’s going on?

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    vishalmukadam · Member ·

    Hi, @helapingsten

    Please read this
    https://en.support.wordpress.com/add-email/add-email-through-zoho-mail/

    Can you please try using the version of zoho dot com instead of zoho.eu

    Thanks for bringing this to our attention.

    I am adding modlook to this thread so one of the Happiness Engineer or Staff will fix this issue for you.

    Thank you!

  • Unknown's avatar
    helapingsten · Member ·

    Hi!

    Problem solved, somehow. I simply emailed Zoho and they did some magic and now it works with the .eu records. Don’t ask me why.

  • Unknown's avatar
    vishalmukadam · Member ·

    @helapingsten
    That’s great, I am glad that your problem is fixed now.

    Thanks!

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