Problems with preview
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Is there something wrong with WordPress today? Not only are the dashboard/theme previews very slow, for the past few hours I haven’t been able to preview color changes in my preview at all, nor preview what my site looks like on mobile/tablet. Wondering if there might be a glitch.
I’ve tried it in two different browsers and getting the same problem.
Thanks,
Bob
The blog I need help with is: (visible only to logged in users)
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There are no known issues at this end that I’m aware of. When you have issues with previews it can be because you do not have third party cookies enabled on your browser so make sure you have enabled them.
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Yes, they are enabled. Everything was fine today until a few hours ago. I can preview fonts fine but not colors/mobile/tablet.
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In order to help you we need to know your specific computing environment details. Please work through what follows and report back.
1. If you are not running one of the browsers and versions listed at http://browsehappy.com/ please try upgrading or switching first.
2. If you are using an IE browser in compatibility mode please disable that mode. http://windows.microsoft.com/en-us/internet-explorer/use-compatibility-view
3. If you are running one of the browsers and versions listed at http://browsehappy.com/
(a) Try clearing your browser’s cache http://www.google.com/support/accounts/bin/answer.py?hl=en&answer=32050
If applicable see here for instructions on how to clear the cache for Chrome and Safari on the iPad:
http://browsers.about.com/od/howtousemobilebrowser1/ss/safari-ipad-clear-cache.htm
http://browsers.about.com/od/howtousemobilebrowser1/ss/How-To-Clear-Browsing-Data-In-Chrome-For-Ipad_6.htm(b) Make sure that you have both third-party cookies enabled and JavaScript enabled
http://en.support.wordpress.com/third-party-cookies/
http://www.google.com/adsense/support/bin/answer.py?answer=12654(c) Disable all browser extensions or add-ons temporarily.
(d) Try enabling HTTPS: http://en.support.wordpress.com/https/
Add both *.wordpress.com and *.wp.com to your list of trusted sites under the Security tab. Make sure to uncheck the box for “Require server verification (https:) for all sites in this zone.” http://en.support.wordpress.com/https/#frequently-asked-questions
4. You can use this link to see if your flash is up to date. http://www.adobe.com/software/flash/about/ If it’s not then go to http://www.adobe.com/products/flashplayer/ and download and install the latest version of flash.
5. Try using another browser.
6. If you are not successful let us know:
(a) Exactly what kind of device you are using to connect to the internet and to WordPress.com.
(b) Exactly which browser (and version of it) you’re using by checking here if necessary http://supportdetails.com/
(c) Exactly what you experience including what any error reports you receive state. -
I can preview fonts fine but not colors/mobile/tablet.
Okay then. I tagged this thread for Staff assistance. Please subscribe to it so you are notified when they respond.To subscribe:
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Now the Snapshots feature isn’t working. In fact, I have lost all of the Snapshots I had saved and it won’t even give me an option to save new ones.
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Update: I’ve also tried this with another computer and browser and the same things are happening. So I’ve tried both a Mac and a PC and various up-to-date browsers. All Java, cookies, etc are set correctly too. I even tried clearing my cache and rebooting my modem/router.
Thanks,
Bob
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OK, I woke up this morning and everything seems to be fine now! Not sure what happened but it’s working.
Thanks again,
Bob
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