Problems with redirecting from domain bought from external povider

psychosophcomic · Member · Nov 20, 2021 at 11:34 am
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I just connected my website with a .de domain that I bought on Namecheap. The dashboard tells me it is already verified. However, when I try to access the website (it is still in private mode) via both the .de and the .wordpress.com domains, the browser tells me that the site is unavailable instead of giving me the “coming soon” display.

I have a different website where I map the page onto a .com domain from the same provider in the same way. The problem does not occur there.

If you could help me out with this problem I’d really grateful!

The blog I need help with is: (visible only to logged in users)
psychosophcomic · Member · Nov 20, 2021 at 11:50 am
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Edit: I tried clearing my browser cache which did not help.
psychosophcomic · Member · Nov 20, 2021 at 2:19 pm
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It seems after a few hours of waiting, the problem resolved itself.
aleone89 · Staff · Nov 20, 2021 at 4:44 pm
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Hello there,

It seems after a few hours of waiting, the problem resolved itself.

I’m not sure that it has…

I can see the domain is connected here at WordPress.com, but the name servers of the domain, located at the domain registrar are not pointing toward WordPress.com.

The name servers would need to be changed to:
```
ns1.wordpress.com
ns2.wordpress.com
ns3.wordpress.com
```
I hope this is useful thus far.
psychosophcomic · Member · Nov 21, 2021 at 9:20 am
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Strange, I had put that in yesterday and saved it. But it didn’t register. Corrected it now. Is it working on your side?

Thanks for your help!
staff-mckluskey · Staff · Nov 21, 2021 at 2:04 pm
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Hi there!

Everything seems to be set correctly now, and I can confirm the domain loads fine on my end.
If you need help in the future, remember that your Premium plan comes with live chat support: https://wordpress.com/help/contact.

Cheers!

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