Problems with refund
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When I started using your services, I made a purchase of your Personal plan and shortly after, hoping to have better services, buy your Premium plan. Some time later I decided to cancel the plans I had, and when I asked for the refund, only gave me a third of the value of the Premium plan. When checking my bill, I saw that I am charged a $ 99 charge (for both plans) but only a $ 37 refund.
I want to know the following:
1. Why was the refund only one-third of the plan?
2. How do I recover the rest that I can not return?The blog I need help with is: (visible only to logged in users)
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Did you retain the domain URL for use on another site?
It is important to know that cancelled domains are not released by the registrar immediately. Also note that here’s no guarantee you’ll be able to use a domain again as it may be sold to someone else. Therefore you should cancel a domain, if and only if, you are sure you do not wish to use it again.
I will type modlook into the sidebar tags on this thread for a Staff follow-up. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Also subscribe to this thread so you are notified when they respond and be patient while waiting. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.
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Thank you very much for explaining how to get in touch with a staff person.
I already remove my domain from any site that might have relationship with him and I am very sure that I no longer want it, and after a while it was removed without problems, but I was not given a full refund or at least decent of what I paid , Even being within the time feasible for the reimbursement, according to what said on the page. So I still have that problem, because the refund was only a third of what I paid? -
Hi there,
I’ve refunded the Personal Plan and domain portions of your payment as well. You should receive the full refund in about 10 business days, depending on your bank.
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I can already see the full refunds, THANK YOU SO MUCH :)
I can already be calmer, already the full refund and according to how it should be, thank you very much for taking the time to answer and solve my problem, I can say now that your services are honest and reliable, in the future I will be able to work with you -
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