Problems with resetting password
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Several days ago received an email, “login credentials were recently discovered in a list of compromised accounts published by security researchers”, asking me to reset my account password (not this account).
I have tried and tried, never have I received an email with the link to reset the password. Tried the recovery account function, same thing. Can you help.
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Hi there, what is the address of the site the email mentions, or the username for that account?
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I see a few password reset attempts and then see a login for the rico1161 account.
Let me know if you are still having issues, or if you got this resolved?
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I have tried to reset the password, but never got an email to change it. I haven’t been able to log in for the old password does not work. Sites with the Jetpack plugin active, I can access jetpack stats and settings, but cannot setup jetpack since I don’t have the password.
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Can you check the spam filter at the email service provider for the email on the account and make sure the reset emails are not mistakenly getting caught?
I’m seeing a number of emails to the account that are bouncing back to us, and when I check that email address here, https://email-checker.net/, it is coming back with
UNKNOWN The SMTP server is taking too much time to respond.
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Thank you very much. I made the change as you suggested, got the email, was able to change the password.
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