Problems with statistics?

  • Unknown's avatar

    Hello
    Since this tuesday, it seems my blog receive half of the visitors than usually, are you aware with some problems with the statistics?
    I know that even the good days i don’t receive a lot of them, but for three days it is horrible:-)
    Thanks in advance,
    Fiouck

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar

    Hi there,

    Our stats are not real time stats and take time to update. There are frequent fluctuations that most do not notice because we aren’t watching the process. For details see here http://en.support.wordpress.com/stats/ and note the views and viewers take hours to update.

    Our stats are page view stats. But please do not assume that everyone who clicks a follow, like, share, reblog or comment link actually reads the post on your blog because odds are they may not.

    Follow, like, share, reblog or comment clicks are not page views. In fact, follows, likes, shares, comments and reblogs are completely misleading when you are talking about page view stats.

    Your followers and anyone with a WordPress.com/Gravatar account who is logged into WordPress.com can “follow” your blog, “like”, “share” and “reblog” your posts and “comment” in several locations such as the Reader, without ever clicking into your blog and creating a single page view stat. Subscribers control how frequently they receive your posts (instantly, daily, weekly) and can comment without clicking into the blog.

    Logged in visitors using a mobile can read the full post without creating a page view stat. https://en.forums.wordpress.com/topic/wordpresscom-reader-show-full-text?replies=31#post-1373606

    You can control the length of the entry sent out on your RSS feed here Dashboard > Settings > Reading. Choose the “summary” setting for your RSS feed rather than to “full text”. That will compel followers who are not using mobiles to click into the blog to read the full post which will create a page view stat.

    If you are sure your stats need to be investigated then you need to be specific and post details here so Staff know exactly which stats you are referring to when they get to this thread.

    You can post screenshots and share them with Staff. You can use http://snag.gy/ to share screenshots. Or you can use the WordPress.com guide I linked to and upload it to your Media Library, and return to this thread to provide the file name so Staff can examine it. Then type modlook into the sidebar tags of this thread for their attention.

  • Unknown's avatar

    I have also had strange statistics since about 3pm (gmt) yesterday.

    The views per visit is less than half of every day for the past month. There is definitely something wrong with it.

  • Unknown's avatar

    If I have a premium account is there a way of contacting wordpress directly about this?

  • Unknown's avatar

    There is another thread I flagged for the staff – JetPack user that has other stats on their site and a wide separation between the stats packages today but they tracked well in the past

  • Unknown's avatar

    Stats were broken in one of our data centers for a short time but have now been fixed—if they don’t already look updated for you, they should be returning back to normal soon.

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