Problems with statistics

  • Unknown's avatar

    Hi. It seems that no data is sent to Jetpack or Google Analytics. Accordig to both, I did not have any visitors on my website today. However, I know for a fact that I did have some visitors today.
    In the past few days at least some visitors have been logged. However, I don’t know whether all visitors have been logged. What could be the problem?

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar

    hi,

    Your website does not look like it is hosted on WordPress.com.
    We’re able to help only with websites hosted on WordPress.com.

    To clear up any confusion, there are 2 versions of WordPress. WordPress.com is a managed environment different from using the open source WordPress installation. WordPress.com and WordPress.org are two, different entities.

    WordPress.com vs. WordPress.org

    You might check in with your host to see if there’s an error log you could look at for more information. Or, you could look in this forum; perhaps someone there has experienced something similar:
    https://wordpress.org/support/

    You’ll need a free WordPress.org account to post – if you don’t already have one, you can register here:
    https://wordpress.org/support/register.php

    Your hosting provider customer support may also be able to help you.

    Hope this helps

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