Problems with the payment gateway
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I have some websites with the same product with different domains (Spain, Italy, France). Since yesterday afternoon Italian customers contact us to tell us that the payment gateway does not work for both payments with Paypal and Paycomet. They put the products in the shopping cart, accept the terms and when they click on ‘buy’ instead of redirecting the page to the payment page, the page goes up and a red box appears without any message. We are testing purchases from Spain and can do them without any problem. By not giving us any problem, we don’t know what it is due to. Can anybody help me?!
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Hi fraanmurillo, are these sites hosted here on our servers? If so can you send links so we can take a look?
If they are not hosted here, you’ll want to use the appropriate forum:
Use https://wordpress.org/support/forums/ for general WordPress questions if you have a DIY installation with another host.
And, you can use this one for questions with WooCommerce:
https://wordpress.org/support/plugin/woocommerceYou might also try reaching out to your payment provider directly to see if they are experiencing issues.
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Yes, sure the website is https://www.rosastabilizzata.it
I can buy from Spain, and I had also do some test buying through a VPN from EEUU and Holland and everything goes correctly, but they cannot buy from Italy. So as I can, is difficult for me to find the bug.
I think that the problems come from the location and the check out page, could be?
I have run out of ideas :(
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Your site is not hosted on our servers at WordPress.com, so we cannot help you with this here.
You are using the WooCommerce ecommerce plugin on that site, so please contact their support directly at https://wordpress.org/support/forums/
General support for the open source WordPress software you’re using on that site can be found at https://wordpress.org/support/forums/
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