Problems with transparent PNG

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  markuslindelof · Member · May 28, 2020 at 7:49 am

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  Hi,

  Im using Woocommerce and just started to add some products. I have problems with the product pictures. They are saved as png with the background transparent.

  But the background turns green.

  Here is how it looks on the site:
  

  Here does it show correctly, inte the attachment details view.
  

  Here is in the image-edit view
  

  Here it how it shows in the library:
  

  How can i solve this?

  Thank you.

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  markuslindelof · Member · May 28, 2020 at 7:53 am

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  Here is with the right product on the site, was not able to edit the post:

  

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  staff-mckluskey · Staff · May 28, 2020 at 9:30 am

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  Hi there,

  If you have WooCommerce installed on a WordPress.com Business Plan or have a paid WooCommerce extension on a self-hosted site you can open a ticket while logged into your account at:

  https://woocommerce.com/my-account/create-a-ticket/

  But, if your site is self-hosted and built using the WordPress.org open software, you’ll need to seek assistance from their forums which can be found at:

  https://wordpress.org/support/plugin/woocommerce

  These forums are for WordPress.com hosted websites. If you want to know the difference between the two, you can find more information in this document:

  WordPress.com vs. WordPress.org

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  markuslindelof · Member · May 28, 2020 at 10:55 am

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  Thank you!