Problems with WordPress accounts being deleted

  • Unknown's avatar
    d1srupt1veops · Member ·

    I created this account just to be able to post as my other paid accounts have all been deleted.

    How do I connect with somebody from WP support to investigate this?

    WP.com: Yes
    Jetpack: No
    Correct account: No

    The blog I need help with is: (visible only to moderators and staff)

  • Unknown's avatar
    staartmees · Member ·

    WordPress.com doesn’t delete accounts, only the owner is able to do so. What wordpress.com accounts are you talking about?

  • Unknown's avatar
    d1srupt1veops · Member ·

    Yes, and yet… Are you with WP support?

  • Unknown's avatar
    staartmees · Member ·

    I’m one of many volonteers who help people on this forum.

    To help you we need to know the accounts you are talking about.

  • Unknown's avatar
    d1srupt1veops · Member ·

    Ah OK!

    I found the problem. Just spelling it our here in case somebody else runs into the same issue.

    We are using the HighLevel CRM which offers an option to add a WordPress site to a sub-account. Once you create a WordPress account via HighLevel you will be able to access the wp-admin site – but ONLY from within HighLevel.

    We already have a WordPress site in a client account that we exported using the All-in-one Migration tool.

    Now you import that .wpress file into the WordPress Dashboard in the HighLevel sub-account using HighLevels ‘Import Website’ tool.

    And here is where the mistake was made – one of our team members imported the .wpress file directly into the wp-admin WordPress account, NOT going through the ‘Import Website’ process in the HighLevel WordPress Dashboard.

    This import replaced all the sql data structure that was in place in the ‘linked’ WordPress account. And once that happened, WordPress does delete the account, as the link information is no longer available.

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