Processing Payment to upgrade my account

  • Unknown's avatar
    bzedwick · Member ·

    WordPress is saying that my debit card is being declined. I spoke with my bank and they said that there is nothing wrong with the card or the account (w/ plenty of $ in the account). I’ve made other purchases with the card today and haven’t had any problems.

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    timethief · Member ·

    Below are the only accepted means of payment.
    http://en.support.wordpress.com/payment/

    WordPress.com uses PayPal as the payment processor, and as such, can only accept payment from countries they support: https://www.paypal.com/worldwide/

    If for whatever reason, they have chosen to block payment from your country, you will not be able to purchase an upgrade here unless you have a source of payment outside of your country. Note: You can buy a prepaid credit card from an approved country.

    In addition to major credit cards Mastercard, VISA, American Express, Discover, and PayPal https://www.paypal.com/worldwide/ WordPress.com can accept echecks and some debit cards.

    The debit card must have a VISA or Mastercard symbol on it, and should work just like a credit card when selecting the VISA or Mastercard option on the payment form, even though it’s a debit card.

    More about echecks here:
    https://www.paypal.com/us/webapps/helpcenter/article/?solutionId=13054&topicID=11500008&m=TCI

    As it seems that you may have a card from a supported country that does meet the criteria above, I will type modlook into the sidebar tags on this thread for Staff help. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Please subscribe to it so you are notified when they respond. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.

  • Unknown's avatar
    gemmacevans · Member ·

    Hello,

    WordPress is saying that my debit card is being declined.

    Sorry to hear you are having problems with this! It would be useful to know the following information:

    • What were you trying to purchase when you saw the error message?
    • What type of card were you using?
    • Did the error message give a reason for your card being declined?

    Let me know and we’ll go from there.

    Thanks!

  • Unknown's avatar
    bzedwick · Member ·

    I was trying to upgrade my WordPress site to Premium.

    I was using a standard VISA check card (from a well established Credit Union in Oregon) with all the symbols on the back. I’ve never had a problem with online purchasing or in-person uses either.

    The message said that my card was declined and that I should try a different card.

  • Unknown's avatar
    gemmacevans · Member ·

    Hello,

    Thanks for the extra information. Just wanted to get you know that we’re looking into this. I’ll reply to you here as soon as I have more information.

    Speak soon!

  • Unknown's avatar
    bzedwick · Member ·

    Thanks for your help. The issue seems to be resolved. I tried the card again and it seems to have worked this time.

  • Unknown's avatar
    gemmacevans · Member ·

    Glad to hear everything is sorted, thanks for letting me know :)

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