Processing… We’re processing your import now and will send you an email when it’s all done. If you don’t hear from us within 24 hours, please contact support, and we’ll get everything fixed

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  thecynicalstandard · Member · May 31, 2019 at 3:42 am

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  Processing…
  We’re processing your import now and will send you an email when it’s all done. If you don’t hear from us within 24 hours, please contact support, and we’ll get everything fixed.

  I’m importing old content from my old xanga blog so I was wondering if everything has been uploaded as I got an e-mail that everything has been imported

  The blog I need help with is waspywaifhome.wordpress.com.

  The blog I need help with is: (visible only to logged in users)

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  gemmacevans · Member · May 31, 2019 at 8:42 am

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  Hi thecynicalstandard,

  I can see you renamed waspywaifhome.wordpress.com to waspywaif.wordpress.com. I’ve reset the importer on that site, ready for you to try again.

  15MB is the maximum supported file size for imports so I recommend checking the .xml file isn’t any larger than that. And if there are multiple files, you’ll need to wait for the current one to finish uploading before starting another.

  Come back to me if you have any more trouble.

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  thecynicalstandard · Member · May 31, 2019 at 2:13 pm

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  The two files I need to upload are the following sizes

  first xml file is: 898 bytes
  second xml file (which I haven’t uploaded yet): 14 kb

  It’s still stuck on the

  “Import Xanga
  Processing…
  We’re processing your import now and will send you an email when it’s all done. If you don’t hear from us within 24 hours, please contact support, and we’ll get everything fixed.” page. Any advice?

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  staff-zinnia · Staff · May 31, 2019 at 3:33 pm

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  It can take up to 24 hours. Did you just restart a new import attempt after gemmacevans reset the importing tool? If so, please just let it run until completion. If it doesn’t wrap up after 24 hours come back to us here.

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  thecynicalstandard · Member · Jun 3, 2019 at 12:25 am

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  It’s been over 24 hours. any update??

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  kokkieh · Staff · Jun 3, 2019 at 6:15 am

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  Hi there,

  I don’t see any running Xanga imports on your site.

  But I did check the files you’re trying to import – the second, bigger file contains only a few comments, no actual posts, so there’s nothing for us to import in that file. Attempting to import comments without importing the posts or pages on which those comments were made won’t have any effect.

  The smaller file contains no importable data at all. The entire file is only a few lines long, and contains a site title, username and email address, and nothing else.

  If that’s everything you got from Xanga, they did not give you a complete export of your site with them. Please contact them to get the correct export files for your site.