Product inventory recovery

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  shopordinarymatter · Member · Jun 7, 2017 at 6:50 am

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  Hello, is there a way to re-activate my wordpress store to access my product inventory? I recently switched platforms and can’t seem to find any of my products :( Thanks in advance!

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  staff-frank · Staff · Jun 7, 2017 at 7:14 am

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  Hi,

  What is the URL of the site you need help with?

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  shopordinarymatter · Member · Jun 7, 2017 at 1:31 pm

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  https://shopordinarymatter.com

  Which is now redirected to new platform, I’m having issues accessing my old site. Hosting is the same if that helps, thanks so much for your help.

  Dianna

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  staff-frank · Staff · Jun 7, 2017 at 7:23 pm

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  Hi Dianna,

  Without knowing where your WordPress site was hosted, there is not much we can do to help you. If you cancelled your hosting for the WordPress site, you may not be able to recover the old site.

  Who was hosting your WordPress site?

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  shopordinarymatter · Member · Jun 7, 2017 at 7:28 pm

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  WordPress was hosted with Hostgator, which is my current host, sorry! I thought I mentioned it in my last message, my bad. Hope this helps

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  staff-frank · Staff · Jun 7, 2017 at 7:35 pm

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  Ok. Your best bet would be to contact Hostgator. The staff here only have access to WordPress.com sites so they won’t be able to help you. There may be a slim chance that Hostgator kept a backup of your site.

  All the best!

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  shopordinarymatter · Member · Jun 7, 2017 at 8:22 pm

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  Okay, thanks so much for all your help.

  Dianna

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  staff-frank · Staff · Jun 7, 2017 at 8:31 pm

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  You’re welcome. Good luck :-)