Product picture got cut off

  • Unknown's avatar

    Each of our product contains multiple pictures in the same size. When you first entered into the product page, the first few pictures looks okay, but if click the arrow to view the next, the picture will be cut off (usually on the 4th click) from a rectangle to a square. All the pictures used to work okay when I first uploaded them to the media library, but somewhere along the way I noticed this issue. Tried different ways to adjust the picture sizes but still not working, pictures got cut off after clicking arrows to view next pictures. Anyone experienced this before?

    The blog I need help with is: (visible only to logged in users)

  • Hi there, @leonpiinvan!

    The site you mentioned is not hosted here at WordPress.com but I am happy to provide some recommendations here. However, we only offer support for sites hosted here with us at WordPress.com in the forums here.

    Themes can define image sizes as explained here. If the theme does not declare image sizes, you can set them or even disable image cropping at Appearance > Customize > WooCommerce > Product Images

    Should you need help with your self-hosted WordPress site, you will want to contact your host.

    You can view the differences between WordPress.com and WordPress.org here:

    https://wordpress.com/support/com-vs-org/

    For additional help with your WordPress.org website, visit the support forum at https://wordpress.org/support.

  • The topic ‘Product picture got cut off’ is closed to new replies.