Product short description cannot be saved

  • Unknown's avatar
    greenapp001 · Member ·

    Hello!

    Since today morning WP woocommerce doesn’t let us save the data of the product short description.
    It is weird because there are products where we can save the changes of short description but other product pages don’t let us save.

    We went through the suggested tests like switching to another theme and deactivate the plug ins but the problem still exists.

    Could you please help?

    Many thanks!

    The site I need help with is [visible only to staff] (email visible only to moderators and staff). It is not hosted by WordPress.com or connected with Jetpack. This site is not linked to my WordPress.com account.

  • staff-blorbo · Staff ·

    Hi there,

    Please contact WooCommerce support directly for help with their plugin. The forum you’re posting in now is for the hosting provider, WordPress.com, and we can only help with sites that are hosted on our servers.

    If you’re using the free version of WooCommerce you can post in their community forum, here:

    https://wordpress.org/support/plugin/woocommerce/

    Or if you’re using any premium or payment gateway add-on downloaded from WooCommerce.com you can reach live chat and email support here:

    https://woocommerce.com/my-account/create-a-ticket/

  • The topic ‘Product short description cannot be saved’ is closed to new replies.