Product transfer fails

• 

  thequalitygroup · Member · Mar 21, 2014 at 11:59 am

  • Copy link
  • Add topic to favorites

  Hello,

  I tried to transfer a domain from one of my blogs to another one.
  Unfortunately, the transfer failed and I get this message:

  “The product transfer could not be completed because a subscription or transaction record could not be found. Please contact support and quote this message to resolve the issue.”

  What can I do to resolve this problem?

  Regards,
  Simon Feess

  The blog I need help with is: (visible only to logged in users)

• 

  shawnajroberts · Member · Mar 24, 2014 at 5:32 pm

  • Copy link

  Hi there!

  I’d be happy to transfer your upgrade for you. Can you tell me what upgrade you want to transfer, the site it is currently on, and the site you would like to transfer to?

• 

  thequalitygroup · Member · Mar 25, 2014 at 5:39 am

  • Copy link

  Hi Shawna,

  thanks for your reply.
  I would like to move the domain “vertragsmanagement.com” from “vertragsmanagementblog.wordpress.com” to “vertragsmanagementnet.wordpress.com”.
  Thank you very much in advance.

  Regards,
  Simon

• 

  shawnajroberts · Member · Mar 25, 2014 at 10:50 pm

  • Copy link

  Alright! I’ve made that transfer for you!

  Let me know if I can help with anything else!