Product Weight Issue

  • Unknown's avatar
    swaraastra · Member ·

    I am updating product weight as 0.045 however after updating it is automatically taking ‘60545602’.

    Please let me know the issue urgently

    Site: (email visible only to moderators and staff).
    WP.com: Unknown
    Jetpack: Yes
    Correct account: Yes

  • Unknown's avatar
    helper-heroponriki · Member ·

    It looks like your site is not hosted with WordPress.com. It is a site using the open-source WordPress software (from WordPress.org) but hosted at Siteground.

    Because WordPress.com and WordPress.org are two entirely separate entities, we cannot access files or data for sites that are hosted elsewhere, so WordPress.com staff can only assist with sites that are hosted on our servers.

    You can find more information here about the differences between WordPress.org software and WordPress.com: https://wordpress.com/support/com-vs-org/

    If this is a WooCommerce question, please contact WooCommerce support by asking at one of the links below:

    If you’re using the free version of WooCommerce you can post in their community forum, here:

    https://wordpress.org/support/plugin/woocommerce/

    Or if you’re using any premium or payment gateway add-on downloaded from WooCommerce.com you can reach live chat and email support here:

    https://woocommerce.com/my-account/create-a-ticket/

    Thanks!

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