products not adding to cart

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  helenamustin · Member · Mar 6, 2023 at 7:43 pm

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  The products in my website are not able to be added to the cart and no one can purchase anything. What do I do, and how can this be solved?

  WP.com: Yes
  Jetpack: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

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  helenamustin · Member · Mar 6, 2023 at 7:43 pm

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  When someone is trying to purchase something from my website the products are not being added to the cart.

  WP.com: Yes
  Correct account: Yes

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  supernovia · Staff · Mar 7, 2023 at 8:45 pm

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  Hey there, can you send a link to the site? The one you shared is a blank site without a cart.

  Also, these forums are for the sites hosted and managed here at WordPress.com, vs. sites using WordPress code with another host. If you’re not sure about your site, send a link, and we can point you in the right direction.

  If it is definitely hosted somewhere else, we’d recommend contacting support for your plugin first, then searching and posting in the forums for the free WordPress software if you need more help: https://wordpress.org/support/forums/

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  supernovia · Staff · Mar 7, 2023 at 8:48 pm

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  Ah! I’ve just spotted your second thread. I can confirm that site isn’t hosted here. I’ve merged your two threads.

  In this case, you could use the Health Check plugin to troubleshoot. That will let you deactivate your plugins except the cart, and switch to a different theme without affecting the live site. Once you determine the offending plugin or theme, you can reach out to their support for assistance. Hoping that helps!