Professional Email

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  inspectorallc · Member · Oct 8, 2023 at 10:01 pm

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  Im doing the three month free trail for Professional Email with WordPress through Titan (app). it seems that after i canceled my domain for my website, i stopped receiving and sending emails. i send emails but they never deliver to the recipient

  WP.com: Yes
  Jetpack: No
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

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  fstat · Staff · Oct 9, 2023 at 12:49 pm

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  Hi there,

  I understand the confusion you must be feeling regarding your Professional Email not working after canceling your domain. Here’s some clarification: The Professional Email service you’re using through Titan is intrinsically tied to the domain name you had with us. So, when the domain was canceled, it caused the email service to disconnect, hence why you’re unable to send or receive emails.

  If you’d like to continue using the Professional Email with the specific domain you had, we can definitely help you with that. To proceed, we would need to restore your domain. Since you’ve already received a refund for the domain, I can send you a payment form to handle the restoration costs. Once that’s settled, we’ll be able to reconnect your domain to the Professional Email service, and everything should be up and running again.

  Please let me know if you’d like to go ahead with this, or if you have any further questions. We’re here to help.

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  inspectorallc · Member · Oct 12, 2023 at 9:56 pm

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  Hi,

  yes that would be something i want to do. i would like to restore my domain

  ” Inspectorallc ”

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  staff-totoro · Staff · Oct 12, 2023 at 11:41 pm

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  Great, you can add the domain (only, not including the Premium Plan) by finishing the checkout here: https://wordpress.com/checkout/inspectorallc.wordpress.com

  Please note that there is a short grace period where we have control over this domain, but because it is cancelled you will want to act fast to add it back to your account. If you delay it is possible that someone else will purchase this domain before you are able to.

  Once you have added the domain back under your account please let us know here on this post and we will confirm that the Professional Email is connected correctly.

  Thanks!