profile photo that shows when posting is not the profile photo I have on my site

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  paigenor · Member · May 9, 2017 at 7:36 pm

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  I have an old photo of me that keeps showing up as the photo when my posts go to Facebook. I’m not sure how to delete this as it’s not the photo that shows up in my profile on WordPress. I have a screen shot if that helps.

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · May 9, 2017 at 10:16 pm

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  Have you tried using the Facebook debugger
  http://developers.facebook.com/tools/debug

  Clear your browser cache after you do that please https://en.support.wordpress.com/browser-issues/#clearing-your-browser-cache

  If you do not succeed then type modlook into the sidebar tags on this thread for a Staff follow-up. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Also subscribe to this thread so you are notified when they respond and be patient while waiting. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.

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  paigenor · Member · May 9, 2017 at 11:06 pm

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  I don’t know what a sidebar tag is. I tried the debugger. it shows that photo for my “OG” open graph property. (I have a screen print if that helps).

  I also cleared by browser cache but that didn’t seem to change the OG photo.

  What’s next?

  Thank you!

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  hlashbrooke · Member · May 10, 2017 at 10:51 am

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  Hi there,

  Could you please send a link to screenshot? You can upload it into your site’s media library and then paste the URL in here. Seeing a screenshot would help in order to get a bit of context for where this image is displaying.

  Thanks,
  Hugh

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  paigenor · Member · May 10, 2017 at 6:01 pm

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  https://paigesprattle.files.wordpress.com/2017/05/screenshot-14.png
  https://paigesprattle.files.wordpress.com/2017/05/screenshot-15.png
  

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  paigenor · Member · May 10, 2017 at 6:02 pm

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  How it looks on Facebook.

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  hlashbrooke · Member · May 11, 2017 at 7:28 am

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  Thanks for those screenshots – that really helps to work it all out!

  So, how things work on WordPress.com is that you have your own personal profile picture (or ‘avatar’) and that is the picture that represents you as an individual author on your site. In addition to that, each site also has its own site icon (or ‘blavatar’), which is the picture that represents the site regardless of who the author is.

  In your case, the old photo of you is set as your site icon, and the site icon is the picture that is shown on Facebook and anywhere else where links to your site are shared. In order to change that picture, you will need t update your site icon. This guide will help you do that: https://en.support.wordpress.com/site-icons/

  Bear in mind that even after you change your site icon, it may take a while for sites like Facebook to start showing the new one. Facebook (and other social media platforms) cache the images for links like this and can take a few days to fetch the new ones, so don’t be alarmed if it takes a little while for Facebook to be updated after you change your site icon!

  Cheers,
  Hugh

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  paigenor · Member · May 11, 2017 at 10:29 pm

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  Thank you, I’ve “changed” that today, however there was no photo today when I went in to make the change. So I’ve put in a photo to see if that resolves the issue.

  Since I post to Google+ and Twitter, are there places that I should check to make sure they’ve changed there? I’ve gone to settings in both places and checked images, gravatars, avatars, etc.

  I’ll let you know if it actually makes the change.

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  hlashbrooke · Member · May 12, 2017 at 7:00 am

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  OK great – let me know if you have any further queries with this!