profile picture

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  makinghappinesshappentoday · Member · May 25, 2015 at 8:38 pm

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  I cant crop my profile picture and hit finish… it lets me do everything else. Please help!
  Thanks!
  ~Lily

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · May 25, 2015 at 8:45 pm

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  What is the size of the image?
  What is the file extension? Only these are allowed:
  .jpg
  .jpeg
  .png
  .gif

  1. If you are not running one of the browsers and versions listed at http://browsehappy.com/ please try upgrading or switching first.

  2. If you are using an IE browser in compatibility mode please disable that mode. http://www.sevenforums.com/tutorials/1196-internet-explorer-compatibility-view-turn-off.html

  3. If you are running one of the browsers and versions listed at http://browsehappy.com/ then try clearing your browser’s cache http://www.google.com/support/accounts/bin/answer.py?hl=en&answer=32050

  5. Try using another browser.

  6. If you are not successful then type modlook into the sidebar tags of this thread for Staff help, and let them know:
  (a) Exactly what kind of device you are using to connect to the internet and to WordPress.com.
  (b) Exactly which browser (and version of it) you’re using by checking here if necessary http://www.whatbrowser.org/
  (c) Exactly what any error reports you receive state.

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  makinghappinesshappentoday · Member · May 26, 2015 at 5:17 am

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  So I am using a .jpg file
  It is 89.3 KB
  And I am using chrome 43

  so i just tried it all again and got the same response. I am using my windows 7 laptop. I’m not receiving any error reports and i have a screenshot if you would like to see, I’m just not sure how to upload it here

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  rachelmcr · Member · May 27, 2015 at 11:59 am

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  Hi Lily,

  Sorry for the trouble! A screenshot would really help me understand the problem you’re running into. Screenshots can’t be uploaded directly to the forum here, so you can upload it to your Media Library under Media > Add New in your dashboard, or you can use an online service like Snaggy. Thanks!

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  makinghappinesshappentoday · Member · May 27, 2015 at 3:46 pm

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  Im pretty sure i just uploaded it, thanks for the help everyone!

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  rachelmcr · Member · May 28, 2015 at 5:55 am

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  Hi Lily,

  Thanks! Based on that screenshot, that page just isn’t loading correctly. Can you please try temporarily disabling any Chrome extensions you have installed, to see if that makes a difference for you? You can view and manage your Chrome extensions by opening this link in Chrome:

  chrome://extensions/

  Please let me know how that goes!

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  makinghappinesshappentoday · Member · May 28, 2015 at 9:43 pm

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  It worked!!! thank you all so much for helping me!!