Profile picture do not change
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I tried to upload a new profile picture but the site keeps showing an error message asking me to try again the upload. My picture is a JPG with 83kb and 800x800px.
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Good day,
Sorry to hear that you’re having a hard time uploading your new profile picture. Let me help guide you to get this resolved so you can get that new profile uploaded.
Please check the following thread and follow what was suggested in here. The user’s issue was very similar to yours.
https://en.forums.wordpress.com/topic/profile-picture-137?replies=2
Please update this thread of any advancement! Good luck.
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Hi @drunkentennis!
First of all, thank you for your reply.
I saw the link you post to me but I think it’s not solved. I mean… it’s said there that profile picture in WordPress.com is managed by Gravatar, but as you can see in this print-screen (https://imgur.com/a/r0w9H) there is a button to upload a profile picture in the user profile page at WordPress.com.
I use the same email in WordPress and Gravatar. The picture I have assigned to this email in Gravatar is not the same WordPress.com is showing.
That’s why I tried to change it directly in WordPress.com (without success!)
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Ah, sorry to hear that didn’t work out. To my understanding, Gravatar and the WordPress.com account you’re using should be under the same email address, hence, profile picture should be the same for both.
I’ve found another thread with some suggestions from WordPress Staff.
https://en.forums.wordpress.com/topic/gravatar-doesnt-save-my-profile-picture?replies=4Please try the following to see if the Gravatar picture will apply to your WordPress’s profile pic:
1. Clear your browser cache and cookies. There are some instructions here:
2. Trying connecting to Gravatar and uploading a new photo in a different browser.
Let me know how you get on.
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