Proper billing

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  asociacionmbuyu581267194 · Member · Nov 7, 2018 at 4:58 pm

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  To whom it may concern,
  we need a proper billing of the anual fee that we have paid the 4th November through the debit card number [redacted by staff] (48USD) because the file that we have downloaded in the billing history of the website doesn´t have the required data (Billing number, name and identification number of WordPress, name and identification number of Asociacion Mbuyu, the total amount and the taxes).
  Looking forward to hearing from you.
  Thanks in advance.

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  neelgajjar · Member · Nov 7, 2018 at 5:26 pm

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  Hi there,

  I have added “modlook” tag for the staff assistance. You will get a reply soon from the staff.
  
  PLEASE DON’T SHARE ANY PERSONAL/SENSITIVE INFORMATION ON THE FORUMS

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  kokkieh · Staff · Nov 8, 2018 at 8:42 am

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  Hi there,

  You posted your credit card info in a public forum, and this page is likely already indexed by Google which means even though I removed that info it might still appear in cached search engine results. Please immediately contact your bank and ask them to stop that card as a precaution. If they ask why, tell them you posted it publicly on the internet.

  The account you’re using to post here does not own any upgrades.

  If you are based in the EU and require a VAT invoice, please log in as the WordPress.com account that made the payment and open a support ticket at https://wordpress.com/help/contact

  We will require your VAT number and billing address, and will generate a VAT invoice for you after we have verified that information. The VAT invoice can only be provided to the account that was used to make the payment.

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  asociacionmbuyu581267194 · Member · Nov 12, 2018 at 7:12 pm

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  Thanks

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  asociacionmbuyu581267194 · Member · Nov 12, 2018 at 7:18 pm

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  I´ve opened another support ticket.

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  gemmacevans · Member · Nov 13, 2018 at 10:25 am

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  Hi asociacionmbuyu581267194,

  When you created another support ticket, did you login to the account you purchased the upgrade through?

  You’ll need to login using the email address your purchase receipt was sent to, in order to contact us from the correct account and request a VAT invoice.

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  mbuyuandtheafricanbaobab · Member · Nov 14, 2018 at 4:47 pm

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  Dear Gemma,
  you are right. I have already remembered it and I created another support ticket related with the other account.
  Thank you and my apologies for the disturbance.

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  supernovia · Staff · Nov 14, 2018 at 10:22 pm

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  I can see this was resolved by chat, so we’ll close this out. Please do get in touch with us again (while logged in with the correct account) if you need more help. Cheers :)