Prorated Credit

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  sophiachristensen71 · Member · Jul 4, 2021 at 5:10 pm

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  I see in my “Upgrades” a message that says “You have $48.00 of pro-rated credits available from your current plan. Apply those credits towards an upgrade before they expire!”

  Is this from the refund that I previously requested? If so, I would prefer to be refunded that amount of money rather than be credited that amount. I have no need for the pro-rated credits.

  Please let me know if there’s any way I can be refunded this amount.

  Thanks.

  The blog I need help with is: (visible only to logged in users)

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  staff-totoro · Staff · Jul 4, 2021 at 9:31 pm

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  Hi there,

  To clarify, that “credit” represents the current value of your Personal Plan ($48/yr) if you were to decide to upgrade to a higher plan.

  Say for example you decided you need features from the Business plan, which is normally $299/year. However, we would not charge you full $299 since you already have the Personal plan. Instead we would would credit you for the cost of the Personal plan so you pay less than the full cost.

  i.e. $299 – $48 = $251 the reduced cost you would pay.

  However the credit you see can’t be converted to a cash refund, it can only be used toward the cost of a higher plan. Hope that helps. Please let us know if you have any more questions.