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Forums / Public Profile settings lists My Sites, cannot access due to Access Restrictions

Public Profile settings lists My Sites, cannot access due to Access Restrictions

  • Unknown's avatar
    caronmargarete · Member · Oct 26, 2014 at 10:38 am
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    In my Public Profile settings for username ”caronmargarete” it lists under My Sites the site anafricansqueen.wordpress.com and fromwhoatogo.wordpress.com, and yet, I cannot access either of them.

    For example, when I select either of their links, I’m directed to a new tab that says:

    http://anafricansqueen.wordpress.com/ [Or, http://fromwhoatogo.wordpress.com/%5D is marked private by its owner. You can:
    – Request access to view the site. We’ll send your username to the site owner for their approval.
    – Log out and sign in as different user. You’re logged in as ’caronmargarete’.
    – Learn about privacy settings.

    When I select the first option to request access, I receive the email to my email address, the same one linked to this username. Irrespective of which site I try to open I receive this link in the access email: http://fromwhoatogo.wordpress.com/wp-admin/options-reading.php?action=add_user&user_login=caronmargarete

    From the link in my email I am taken to a new tab that says:

    User caronmargarete Cannot Access the Dashboard Requested
    You are logged in as ”caronmargarete” and do not have the necessary privileges to access the dashboard for ”From Whoa to Go”. If you are not ”caronmargarete”, please log out, and log back in with your username. If you are ”caronmargarete” and you need access, please ask an administrator of the site to invite you.

    So… yeah, help needed to work out how it is I cannot access my own site/s.

    Cheers,
    Caron Margarete

  • Unknown's avatar
    timethief · Member · Oct 26, 2014 at 8:25 pm
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    This is all going to boil down to how many username accounts you have and exactly which one registered which blog. There is only one means of account recovery so please read on.

    You must be logged in as Admin http://en.support.wordpress.com/user-roles/#administrator under the exact same username account that registered the blog to access the blog’s dashboard.

    Clicking this link should display all your blogs registered under the same username, including the hidden ones: https://dashboard.wordpress.com/wp-admin/index.php?page=my-blogs&show=hidden

    If you do not see the blog here http://en.support.wordpress.com/my-blogs/ then
    follow this guide > http://en.support.wordpress.com/my-blogs/#my-blogs-dashboard-visibility

    If you have lost your log-in information you can visit https://en.wordpress.com/wp-login.php?action=lostpassword

    If required please complete the form for account recovery at this link https://en.wordpress.com/wp-login.php?action=recovery and submit it to the Account Recovery Staff so they can contact you by email ie. not on these public support forums which are available to everyone with internet access.

  • Unknown's avatar
    caronmargarete · Member · Oct 26, 2014 at 9:19 pm
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    Thanks timethief, I’ve logged a ticket.

  • Unknown's avatar
    timethief · Member · Oct 26, 2014 at 9:22 pm
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    You’re welcome and best wishes. Please note there is a backlog and patience will be required while waiting for a response from Account Recovery Staff.

  • Unknown's avatar
    caronmargarete · Member · Oct 26, 2014 at 9:32 pm
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    Understood.
    :)

  • The topic ‘Public Profile settings lists My Sites, cannot access due to Access Restrictions’ is closed to new replies.

Tags

  • Account Recovery

About this topic

  • In: Support
  • 2 participants
  • 4 replies
  • Last activity 11 years
  • Latest reply from caronmargarete

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