Public Support

cbraddoss · Member · Oct 16, 2015 at 8:48 pm
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I don’t feel that having only a publicly viewable support option for something I have spent money on is adequate. Please provide another method so that I can resolve my issue. I have sent a private message via twitter and also an email, but have had no response. I look forward to a response.

The blog I need help with is: (visible only to logged in users)
timethief · Member · Oct 16, 2015 at 8:56 pm
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This site http://37north.net/ is not hosted by WordPress.COM where Staff exist. It is a powered by wordpress.ORG software install where you either get public support, support form your web host or you hire a codepoet. Our wordpress.COM Staff do not provide this service for wordpress.ORG bloggers.

Code Poet is a directory of WordPress professionals, web designers, and developers brought to you by Automattic, the company behind WordPress.com and the largest operator of WordPress sites. Here’s the link http://directory.codepoet.com/

We cannot help you here at wordpress.COM because that site is not hosted here and we do not provide support for sites we do not host.

WordPress.COM and WordPress.ORG are completely separate and have different username accounts, logins, features, run different versions of some themes with the same names, and have separate support documentation and separate support forums. Read the differences here http://en.support.wordpress.com/com-vs-org/

If you don’t have a username account at WordPress.ORG account, then click http://wordpress.org/support/ and register one on the top right hand corner of the page that opens, https://wordpress.org/support/register.php so you can post to the support forums there.
Resetting your WordPress.ORG password http://codex.wordpress.org/Resetting_Your_Password
WordPress.org support docs are at https://codex.wordpress.org/Main_Page
cbraddoss · Member · Oct 16, 2015 at 8:57 pm
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That is not the site I need help with. As I noted, this is a private matter I would rather not have on the public forum. I need a private option please.
timethief · Member · Oct 16, 2015 at 8:58 pm
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However, if you are referring to https://cbraddosstest.wordpress.com/ then you do have Staff support for that site as it is hosted by wordpress.COM. https://en.support.wordpress.com/help-support-options/
timethief · Member · Oct 16, 2015 at 9:00 pm
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If you are not aware of who the web host is for 37north.net it is hosted by Linode
WHOIS: Click Here
IP Address: 72.14.179.98
Name Servers:
dns2.registrar-servers.com
dns5.registrar-servers.com
dns3.registrar-servers.com
dns4.registrar-servers.com
dns1.registrar-servers.com
cbraddoss · Member · Oct 16, 2015 at 9:02 pm
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Thank you timethief.

37north.net is NOT the domain I need help with. I understand completely the differences between wordpress.com and wordpress.org.

I need help with a separate wordpress.com blog that I would rather not have in a publicly viewable forum. I need a private option to solve this issue. Thank you.
timethief · Member · Oct 16, 2015 at 9:13 pm
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I need help with a separate wordpress.com blog that I would rather not have in a publicly viewable forum. I need a private option to solve this issue.

Private support is available to those who have a paid upgrade on the blog they are having issues with.

Did you note what is at the link I posted above? https://en.support.wordpress.com/help-support-options/

You can email
support@wordpress.com
or
help@wordpress.com
but Staff are away and have a considerable backlog of tickets and threads to deal with. They respond to all in order ofdatestamps with the earliest being serviced first as would be expected.
cbraddoss · Member · Oct 16, 2015 at 9:21 pm
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Thank you timethief.
timethief · Member · Oct 16, 2015 at 9:27 pm
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You are welcome and best wishes. :)

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