Publicize is flakey

• 

  mitchwagner660 · Member · Apr 28, 2014 at 10:08 pm

  • Copy link
  • Add topic to favorites

  Publicize stopped working for me for several posts, and I can’t figure out why. On one particular post, I clicked “edit” in the post editor to uncheck publicity on most services because I did not want that particular post to appear on those services. After that, none of my posts were publicized. I’ve tried since then with one or two posts and can’t figure out 100% for sure whether it’s working right. Is there some systemic problem with publicizing posts today? Are the publicize settings “sticky” — if I uncheck them for one post, will they remain unchecked for subsequent posts?

  I have checked the WordPress connections on Google+, Tumblr, Facebook, and Twitter, and I’m connected on all of them.

  Thanks!

  The blog I need help with is: (visible only to logged in users)

• 

  mitchwagner660 · Member · Apr 28, 2014 at 10:34 pm

  • Copy link

  I should add that I launched my blog Friday. So I’m still learning WordPress basics.

• 

  gracejiyoung · Member · Apr 30, 2014 at 6:27 pm

  • Copy link

  Hi Mitch,

  Thanks for reaching out! After looking into your account, I found that we did have a glitch with an internal service error. Normally this doesn’t happen, but it can happen from time to time. I see that you deleted all your Publicize connections besides Google+.

  I tested that connection and it is currently working. If you want to re-add the other connections, please do and let me know if you run into any other issues

• 

  mitchwagner660 · Member · Apr 30, 2014 at 7:22 pm

  • Copy link

  Thanks, gracejiyoung! I’ll try reconnecting a couple of the other ones — though I might just keep Tumblr as is because I prefer the IFTTT updates I’m now using to the native WordPress connection.

  I have to say, though, that I’m dismayed it took two days for me to get a response here. I know I don’t pay a lot for my domain registration, but I would have hoped for faster support.

• 

  gracejiyoung · Member · Apr 30, 2014 at 7:48 pm

  • Copy link

  Currently we work from the oldest ticket to newest, and our response times are around a day to two. With the amount of users we have and the number of staff we are working as fast as possible. However, we are working on improving this so sorry for the delay.

  Just a heads up in this thread, please do not add another post as the ticket gets moved all the way to the bottom again.

  If you prefer faster responses, we do have Live Chat available for our Business users:

  WordPress.com Business [Redirects to Plans]