Publicize not working.. help!

cynthiabaileyrug · Member · Jan 9, 2014 at 4:23 pm
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I have connected facebook, twitter, linkedin & google + with publicize but the last 2 days, it isn’t working on any of them. I have disconnected & reconnected, but still not having any luck.. anyone else having problems? If so, how did you fix it?

Thanks in advance!

The blog I need help with is: (visible only to logged in users)
eurello · Staff · Jan 14, 2014 at 6:20 pm
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Hi there – Are you still having this problem? If so, can you please try refreshing your connections one more time by following these directions:
http://en.support.wordpress.com/publicize/#reconnecting-services

Please let me know if it still isn’t working for you after that.
booksnobbery · Member · Jan 14, 2014 at 6:28 pm
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I’m having this same issue, but only with scheduled posts. If I hit publish, Publicize works just fine. If I schedule a post, Publicize doesn’t work at all.

I first noticed it last week and thought it was just a hiccup with twitter, but the same thing happened this morning with another scheduled post.
cynthiabaileyrug · Member · Jan 14, 2014 at 6:30 pm
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I published today & everything worked just fine, so I hope that means the problem is a thing of the past.

Thank you for your responses!
eurello · Staff · Jan 15, 2014 at 5:34 pm
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Hi SJ – We’ve had some reports of publicize not working for scheduled posts, but so far, we haven’t been able to reproduce it. I’m letting our developers know that you had this problem. In the meantime, can you also please try refreshing your connections one more time following these directions:
http://en.support.wordpress.com/publicize/#reconnecting-services

Thanks!
eurello · Staff · Jan 15, 2014 at 5:39 pm
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Also, SJ, which of your blogs is this happening on?
booksnobbery · Member · Jan 15, 2014 at 5:56 pm
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Thanks for getting back to me eurello. I will refresh my connections, schedule a post for tomorrow morning and report back then?

Sorry, I keep forgetting that there’s more than one blog now. It was for http://booksnobbery.wordpress.com
booksnobbery · Member · Jan 15, 2014 at 5:56 pm
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Thanks for getting back to me eurello. I will refresh my connections, schedule a post for tomorrow morning and report back then?

Sorry, I keep forgetting that there’s more than one blog now. It was for http://booksnobbery.wordpress.com
eurello · Staff · Jan 15, 2014 at 5:56 pm
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Hi SJ – Yes, please. :) Let me know what happens tomorrow.
booksnobbery · Member · Jan 15, 2014 at 6:23 pm
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(Sorry for that double post up there, not sure what happened. :/)

So, this just occurred to me and I’m wondering if it has something to do with it.

The posts that I’ve been scheduling recently have been written by other contributors to my blog. Now, when I’m editing them and scheduling for publication, I still see this: http://screencast.com/t/ue8euZkbB8Kz (my twitter account, the one I just refreshed per the instructions at the link you suggested above)

Could the fact that it’s not a post written by me be what’s causing the problem with Publicize? I haven’t had this issue until recently, but after thinking about it, I can’t remember the last time I scheduled a post that I, myself, had written.
eurello · Staff · Jan 15, 2014 at 10:40 pm
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In Settings->Sharing, after your Twitter username in the publicize box, does (shared) appear? If that’s there, then it should still go to Twitter regardless of the author.
booksnobbery · Member · Jan 15, 2014 at 10:48 pm
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It does.

http://screencast.com/t/sEKMnr5x

(Thank you so much for your time and patience, truly.)
booksnobbery · Member · Jan 16, 2014 at 4:35 pm
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It looks like it worked this morning, so refreshing was likely all it needed. Thanks so much for your help!
eurello · Staff · Jan 16, 2014 at 6:15 pm
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Fantastic! Let me know if you have any problems with it again.
booksnobbery · Member · Jan 20, 2014 at 4:23 pm
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Sorry to bug you, Elizabeth, but it seems to be happening again.

I went to check the Sharing settings (to try what worked before) and everything is now unauthorized – like it’s just not saving my settings, even though they were fine the last time I checked.
eurello · Staff · Jan 20, 2014 at 5:59 pm
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Hi SJ – I logged in to take a look, and currently nothing is connected under publicize. When you say ‘unauthorized,’ what do you mean? Are you seeing an error message when you try to connect?

Can you walk me through how you noticed the problem this time? For example, did you (1) schedule a post; (2) notice that it didn’t post to Twitter; (3) went to Settings->Sharing and saw that you were no longer connected?
booksnobbery · Member · Jan 20, 2014 at 6:04 pm
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That’s exactly how it happened.

I don’t know why I said “everything” when twitter is the only service I have Publicize attached to.

I noticed on Saturday night that Twitter wasn’t connected (after we’d gone through this last week), so I reauthorized before scheduling the post that went up today (making sure to click the radio button when it asked if I wanted to connect Share for all users).

I scheduled the post and checked to make sure that Twitter was still connected before I went to bed last night.

I got up this morning and the scheduled post had gone up, but no tweet went out.

I went to Sharing on the dashboard and saw that Twitter is no longer connected.

I haven’t touched it since then, because I’m not entirely sure how to proceed.
eurello · Staff · Jan 20, 2014 at 6:13 pm
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Hi SJ – Ok, thanks for the confirmation. I am passing this along to our developers to check into, but in the meantime, can you please go ahead and reconnect your Twitter?
booksnobbery · Member · Jan 20, 2014 at 6:16 pm
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Yes, absolutely.
eurello · Staff · Jan 20, 2014 at 6:19 pm
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Also, what is your Twitter handle that you are connecting? I note there’s one connected on the blog in someone else’s account, it’s @dodisharkicorn

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