Published videos not playing on mobile

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  rachelmcr · Member · Jul 29, 2015 at 10:31 am

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  Hi there,

  Our team doesn’t have a set timeline for this issue, so I truly don’t have any updates yet — I’ve checked with them again to see if they have any progress to share about the issue, and as soon as I have any more details I will let you know.

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  rachelmcr · Member · Jul 29, 2015 at 4:14 pm

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  Hi there,

  Good news! Our team just pushed out a fix for the issue with videos not playing on iPads. (They were going to launch it along with some other fixes, but those are still under development so they went ahead and launched this fix now.) Please take a look and let me know if you have any further trouble accessing VideoPress videos on mobile devices.

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  wpvins · Member · Jul 29, 2015 at 5:13 pm

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  @rachelmcr
  Thanks! I’ll let you know as soon as possoble if my visitors still have problems.

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  aardewijn · Member · Jul 29, 2015 at 7:53 pm

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  @rachelmcr
  Thank You and the tech team. I checked it on the iPad Air. And it works! Now I am a happy customer. Tomorrow i will check it om the iPad 2. I let you know if there is still a problem.

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  wpvins · Member · Jul 29, 2015 at 11:25 pm

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  @rachelmcr
  Thanks for your help and the tech team’s efforts. Much appreciated. As one of my followers siad it works for her, I assume it’ll work for the others, too.

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  scottishfootprints · Member · Jul 30, 2015 at 7:53 am

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  Thanks @rachelmcr and the tech team. Seems to be working ok 😃

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  wpvins · Member · Aug 2, 2015 at 2:00 am

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  @rachelmcr
  Hi there,
  Just now, a new problem seems to have cropped up: the videos in question [see my post above] don’t work with the WP-App on a smartphone [Galaxy Note 4]. I only get a blank spot where the video should be. With any browser it works fine, though. Maybe your techs can solve that bug, too. It seems to reside in the WP-App.
  Thanks.

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  rachelmcr · Member · Aug 3, 2015 at 11:53 am

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  @wpvins — Thanks for reporting that issue. Can you confirm which version of the WordPress app you have installed on your phone?

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  wpvins · Member · Aug 3, 2015 at 2:03 pm

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  @rachelmcr
  Thanks for the fast response. The version of the PP app is 4.3.2. Let me know if you need any more information.

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  rachelmcr · Member · Aug 3, 2015 at 4:01 pm

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  Thanks! I reported that issue to our team, and I’ll be in touch again if they need any more details to investigate that. :)