Purchase

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  riverab01 · Member · Apr 11, 2017 at 6:55 pm

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  Hello:

  I have go daddy and ignorance I purchased word press. How can I cancel this and get my money back?. Thanks

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Apr 11, 2017 at 6:59 pm

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  You can cancel any upgrade at any time. However, refunds https://en.support.wordpress.com/refunds/ are time limited.

  1. WordPress.com provides a 30-day refund on all upgrades except Domain Registrations, Domain Renewals, and Guided Transfers.
  2. The refund period for Domain Registrations and Renewals is 48 hours.
  3. It takes from 1 – 2 weeks or 7 – 10 business days for refunds to be received after cancellation.

  Every WordPress.COM blog has a sole owner. It is the person with the WordPress.COM username account who registered the blog under that username account and a single associated email address, and who is the original Admin of the blogs registered under that username account.

  You have to be logged in as Admin http://en.support.wordpress.com/user-roles/#administrator under the exact same username account that registered the blog to access the blog’s dashboard, cancel any upgrades, claim a refund for any qualified upgrades, and disable auto-renew.

  If you are not logged in under the correct username account then clear your browser cache https://en.support.wordpress.com/browser-issues/#clearing-your-browser-cache and cookies https://en.support.wordpress.com/browser-issues/#clearing-wordpress-com-cookies prior to logging into another account

  You can manage all of your WordPress.com purchases by navigating to the Me section of WordPress.com and then choosing the option to Manage Purchases from the sidebar.

  Select any purchase in order to view options for managing it. The options available will be different based on the upgrade you choose.

  Canceling and Refunding Purchases
  https://en.support.wordpress.com/manage-purchases/#canceling-and-refunding-purchases

  I will also type modlook into the sidebar tags on this thread for a Staff follow-up. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Also subscribe to this thread so you are notified when they respond and be patient while waiting. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.

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  staff-zinnia · Staff · Apr 11, 2017 at 8:30 pm

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  Hi riverab01 –

  I’ll be happy to help out with a refund. There are not any upgrades or charges connected to the user account that you’ve contacted us from. Can you sign in to your other account then post back here and share the site address in question? This way I can locate the charge.