Purchase

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  magazinaditore · Member · Feb 20, 2018 at 9:57 pm

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  I just closed my domain but yesterday himself has paid. Can i get moneys back please.

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Feb 20, 2018 at 10:03 pm

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  Did you carry through and you use the appropriate process found here at Canceling and Refunding Purchases https://en.support.wordpress.com/manage-purchases/#canceling-and-refunding-purchases to cancel and request a refund?

  Canceling and refunding purchases
  There are no prorated refunds. Refunds https://en.support.wordpress.com/refunds/ are time limited.
  • WordPress.com provides a 30-day refund from date of purchase on all upgrades except Domain Registrations, Domain Renewals, and Guided Transfers.
  • The refund period for Domain Registrations and Renewals is 48 hours.
  • It takes from 1 – 2 weeks or 7 – 10 business days for the refund to be received after canceling an upgrade and requesting one.

  If you want Staff to investigate you must provide specifics.

  What is the URL of the domain?
  Which wordpress.COM plan did you purchase?
  Which wordpress.COM site did you purchase it for?

  Then type modlook into the sidebar tags on this thread for a Staff follow-up. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question

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  kokkieh · Staff · Feb 21, 2018 at 7:46 am

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  Hi there,

  The last charge I see on your account was on 19 February 2017. We have not charged you for another renewal before you cancelled the domain yesterday, so there is nothing to refund.