Purchase

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  yaaaliyah · Member · Oct 14, 2023 at 12:44 am

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  Hi
  I’m trying to pay a one year plan,
  It says contact to reenable services to pay

  Please help,
  Thanx

  WP.com: Yes
  Jetpack: No
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

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  staff-doublebassd · Staff · Oct 15, 2023 at 12:10 am

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  Hi there,

  I checked your account, and your ability to purchase upgrades has been disabled and you should’ve received a notification in your dashboard regarding this. We cannot assist you in the forums, but click on the notification in your dashboard to reach our payments staff.

  Our Billing Support team handles inquiries about this. You can contact them for assistance using the link in your dashboard: “Purchases are currently disabled. Please contact us to re-enable purchases.” You can also send an email directly to billingsupport@wordpress.com as well.

  Thanks!

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  jmarriott224cc01a4e · Member · Nov 22, 2023 at 7:11 pm

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  Hi staff-doublebassd, I have a similar question – with a hitch.
  I am a new new Admin on a WordPress site – and need help on how to update the credit card info for WordPress, whose login credentials I don’t have access to.

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  fstat · Staff · Nov 23, 2023 at 2:15 pm

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  Hi @jmarriott224cc01a4e, we’ve already replied to your other forum topic. Please follow up there.

  https://wordpress.com/forums/topic/cant-access-credit-card-payment-for-wordpress/