Purchase appears up under billing history but not purchases

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  jasoncashatt · Member · Jan 19, 2017 at 3:54 pm

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  I purchased an upgrade to the jetpack personal plan and the charge appears under my billing history but not under my purchases. It’s been about 30 minutes since I placed the order. The billing history shows that it was assigned to the correct WordPress site but none of the premium features are available in the plugin settings. Has this happened to anyone else?

  The blog I need help with is: (visible only to logged in users)

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  jasoncashatt · Member · Jan 19, 2017 at 6:05 pm

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  I contacted WordPress support and they suggested that it may take a little while for the purchase to be recognized. After another browser refresh, the upgrade appeared under my purchases.

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  kokkieh · Staff · Jan 20, 2017 at 9:38 am

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  Hi there,

  It looks like you got this working, but I just wanted to make sure.

  Also, for Jetpack support issues it’s best to contact them directly at this link:

  Contact Support

  We can only provide limited help with Jetpack issues in this forum.